Refund policy

Important Information

  • You have 30 days from the date you receive your order to return your items.
  • Refunds are processed within 14 days of your return being received and checked.
  • No restocking fees are charged.
  • Return shipping costs are the responsibility of the customer.
  • Exchanges are accepted.
  • This return policy is subject to our Terms of Service and does not affect your statutory rights under UK consumer law.

Return Procedure

You can return your items for any reason within 30 days of receiving them. After this period, returns can no longer be accepted.

To be eligible, items must be unworn, unwashed and unused, with the original tags attached, in the same condition you received them and in the original packaging.

Please contact us before sending anything back. Email info@carringtonlondon.com with your order number and the item(s) you would like to return, and we will reply with the return instructions within 1–2 business days. Returns sent without contacting us first may be delayed.

Please pack the items securely and send them with a tracked, reliable service. Return shipping costs are the responsibility of the customer, and no restocking fees are charged.

For hygiene reasons, underwear and swimwear cannot be returned once the packaging has been opened.

Refunds

Once your return has been received and checked, we will refund the full purchase price of the returned items within 14 days, to the payment method used for your original order. Your bank or card provider may take a few extra days to show the refund. If you experience any delay, please contact us and we will look into it promptly.

Exchanges

Not fully happy with an item and would like a different size or colour? No problem. Email info@carringtonlondon.com with your order number, the item(s) you would like to exchange and what you would like instead, and we will do our best to help.

Cancellations

To cancel your order, email info@carringtonlondon.com as soon as possible. Once your order has been processed for dispatch, it can no longer be cancelled, but you can still return it under this policy.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please take photos and send them with your order number to info@carringtonlondon.com and we will put it right as quickly as possible. In this case you do not pay for the return.

Contact Information

Store name: Carrington London
Company name: VYSE GALLERY
Company Address: 15 Prosperity Way, Holland Landing, ON L9N 0V1, Canada
Company nr.: 1001473816
Phone: +44 20 8106 0559
Email: info@carringtonlondon.com

Monday to Friday | 2:00 PM – 10:00 PM (UK time)
Weekends | 4:00 PM – 9:00 PM (UK time)

We aim to respond to your enquiries within 1–2 business days.